FAQ

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, Shop Pay, Apple Pay, and Google Pay.

Can I modify or cancel my order after placing it?
Orders are processed quickly. Please contact us within 1 hour of placing your order at support@copperspurwestern.com or 1 (763) 288-5972 and we'll do our best to accommodate changes.

Shipping

Where do you ship?
We currently ship within the United States. All orders are fulfilled by our U.S.-based suppliers.

How long does shipping take?
Most orders ship within 1–3 business days and arrive within 5–7 business days depending on your location.

How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can use it to track your package directly on the carrier's website.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in original condition. See our full Return & Exchange Policy for details.

How do I start a return or exchange?
Email us at support@copperspurwestern.com with your order number and we'll guide you through the process.

Products

How do I find the right boot size?
Western boots typically fit true to size. If you're between sizes, we recommend sizing up. Each product page includes sizing details from the brand.

Are your boots genuine leather?
Yes. All boots and belts in our catalog are made from genuine leather. Product pages include full material details for each item.

Do you carry wide widths?
Width availability varies by brand and style. Check the individual product page for available size options.

Still Have Questions?

We're happy to help. Reach us at:
Email: support@copperspurwestern.com
Phone: 1 (763) 288-5972
Address: Copper Spur Western, 312 W 2nd St, Unit #A7036, Casper, WY 82601
Hours: Monday–Friday, 9 AM–5 PM PST