Return & Exchange Policy

At Copper Spur Western, we want you to love what you ordered. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.

To initiate a return, please contact us at support@copperspurwestern.com with your order number and reason for return. We will provide return instructions within 1–2 business days.

Exchanges

We accept exchanges within 30 days of delivery for a different size or color, subject to availability. Contact us to arrange an exchange before sending any items back.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

Items marked as final sale
Items that have been worn, washed, or damaged after delivery
Items returned without prior authorization

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery at support@copperspurwestern.com with photos and your order number. We will resolve the issue promptly at no cost to you.

Contact Us

Questions about your return or exchange? Reach us at:
Email: support@copperspurwestern.com
Phone: 1 (763) 288-5972
Hours: Monday–Friday, 9 AM–5 PM PST
Address: Copper Spur Western, 312 W 2nd St, Unit #A7036, Casper, WY 82601